Return & Exchange Policy
At NonnasCorner, your shopping experience matters to us.
We believe shopping for your home should feel simple, thoughtful, and reassuring. If something about your order isn't right, we're here to help you understand your available return, exchange, and refund options.
Please read this policy carefully before making a purchase.
1. Return Eligibility
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a standard return, items must generally:
- Be unused and in their original condition.
- Be returned with original packaging, accessories, and included components.
- Include proof of purchase or an order number.
- Meet any product-specific return conditions shown at the time of purchase.
Returns are subject to review and approval based on this policy and applicable law.
2. How to Request a Return
If you would like to return an item, please contact our customer support team before sending anything back.
Email: dtersinar15@gmail.com
Subject: Return Request — Order #[Order Number]
Please include your order number, the item you wish to return, and the reason for your request.
Our support team will review your request and provide instructions, including the applicable return destination if your return is approved.
Please do not send products to an address without receiving return instructions first. Our return destination may differ from the address shown on an order shipment.
3. Return Shipping Costs
If we provide a prepaid return label, we will explain whether any return shipping charge applies before you proceed.
For incorrect, defective, or damaged items, available return shipping arrangements will be explained as part of the resolution process and in accordance with applicable law.
4. Non-Returnable Items
Certain products may not qualify for standard change-of-mind returns, depending on their nature and the conditions disclosed at purchase.
Where applicable, exclusions may include:
- Items that have been used, altered, or damaged after delivery.
- Personal care or hygiene-related items that cannot be resold safely after opening.
- Personalized or custom-made products.
- Digital products or gift cards, where applicable.
- Items specifically identified as final sale at the time of purchase, where permitted by law.
Any applicable product-specific restrictions will be communicated on the product page or before checkout.
These exclusions do not limit rights that customers may have under applicable consumer protection laws.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible after delivery.
Include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and packaging, where relevant.
We will review the information and explain the appropriate next steps.
Depending on the circumstances, available resolutions may include a replacement, exchange, refund, or another suitable solution.
6. Exchanges
We understand that sometimes a different product, size, color, or variation may be preferred.
Exchange Availability:
If direct exchanges are available, they will depend on product eligibility and stock availability.
If direct exchanges are not supported, customers may be asked to complete an eligible return and place a separate order for the preferred item.
Please contact us before returning any item for an exchange.
7. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method unless another arrangement is required by law or expressly agreed upon.
Refund Processing Time: 7 business-day processing timeframe.
Additional time may be required for your bank, credit card provider, or payment processor to post the refund to your account.
Any applicable deductions, such as disclosed return shipping or restocking charges, will be explained in accordance with this policy and applicable law.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
Cancellation Window:
We will review whether the order can still be canceled.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. In that case, the return process may apply.
Any cancellation-related refund obligations will be handled according to applicable law.
9. Sale and Promotional Items
Eligibility for returns or exchanges on sale and promotional products depends on the conditions disclosed at the time of purchase.
Products clearly marked as final sale may be excluded from standard change-of-mind returns where permitted by law.
Defective, incorrect, or misrepresented items will be handled in accordance with applicable consumer protection requirements.
10. Missing Items or Incomplete Orders
If your package arrives with missing products or accessories, please contact us with your order details.
Some orders may be shipped in multiple packages. Before reporting an item as missing, please review any additional shipping confirmations or tracking information.
We will help review the order and explain the next steps.
11. Returned Packages Without Authorization
To help ensure that returns are processed correctly, please follow the return instructions provided by our support team.
Packages sent to an incorrect address or without sufficient order identification may experience processing delays.
This procedure does not override any legal rights or remedies available to customers.
12. Refunds for Shipping Charges
Whether original shipping charges are refundable depends on the reason for the return, the shipping terms disclosed at checkout, and applicable law.
Where a refund of shipping charges is legally required, NonnasCorner will comply with the applicable requirements.
13. Changes to This Policy
NonnasCorner may update this Return & Exchange Policy to reflect changes in our products, fulfillment processes, or business operations.
Any updates will be published on our website. Orders will remain subject to the applicable terms and legal requirements relevant to their purchase.
14. Contact Us
If you have questions about returns, exchanges, refunds, or order cancellations, please get in touch with our support team.
NonnasCorner Customer Support
Email: dtersinar15@gmail.com
Please include your order number when contacting us about a purchase.
NonnasCorner — A Little More Love in Every Corner.